Design, Operate, Measure &Improve Customer Experience
A unified SaaS platform to run and continuously improve contact center operations across all channels. 12 integrated products covering CX, Quality, WFM, Training, and more.
Everything you need to deliver exceptional CX
12 integrated products working together to transform your customer experience operations.
Customer Experience (CX)
Manage voice of customer, analyze contact reasons, measure CX metrics, and drive improvement initiatives.
Service Journey Management
Define service journeys, build blueprints, identify KCRPs, and monitor consistency across channels.
People Management
Manage employee lifecycle - job definitions, skills verification, performance evaluation, and attendance.
Recruitment & Hiring
Post jobs, screen resumes, evaluate candidates, conduct interviews, and approve hiring decisions.
Training & Certification
Develop training programs, conduct skills testing, manage retraining, and issue certifications.
Knowledge Management
Manage articles and scripts, review content, approve updates, and retire outdated materials.
Quality Management (QM)
Sampling, call evaluation, manage critical/non-critical errors, calibration, and coaching.
Workforce Management (WFM)
Forecasting, capacity planning, scheduling, real-time management, and adherence tracking.
Reporting & Dashboards
KPIs, targets, trends, comparative data analysis, and automated periodic reports.
Metrics & Setting Targets
Define performance targets, configure thresholds, and monitor goal achievement.
Client Management
Handle onboarding, QBRs, complaints, client satisfaction tracking, and offboarding.
Technology & IT Operations
Manage system incidents, technical changes, system availability, and IT performance metrics.
Transform your customer experience operations
Join leading companies that have transformed their CX with our unified platform. From contact centers to quality assurance, we've got you covered.
Operational Excellence
Standardize operating model across all channels and sites for consistent performance.
Improved CX Outcomes
Drive measurable improvements in CSAT, NPS, CES and quality scores.
Enterprise Auditability
Complete audit trails, approvals, and version history for compliance readiness.
Faster Improvement
Accelerate continuous improvement through structured action management.
Ready to elevate your contact center operations?
Plan, operate, measure, and improve customer experience through a single platform with integrated governance and measurable outcomes.
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